WHAT FULL SERVICE MEANS

You make the decisions. We handle the rest.

Full service means one team handles your home project from the first sketch to the final cleanup. Here's exactly what that covers, and the short list of things that stay with you.

SCHEDULE A CONSULTATION

your short list

WHY IT MATTERS

“I don’t have time to manage a home project.”

We hear it from busy households all the time. Two careers, kids, and a house that doesn’t work anymore. A home project can turn into a second job: permits, deliveries, painters, and cleanup.

WE BELIEVE

Your time is the most valuable thing you bring to a home project.

So we take the work off your plate, and we leave you the decisions that are yours to make.

A homeowner and the Forward team in a finished home

HOW FULL SERVICE WORKS

Your list is short. Ours has everything else.

Here’s every part of the project we handle, from the first meeting to after we’re gone. Meetings can be in person or virtual, whichever works for you.

YOUR LIST
Five things that stay with you

Make the design decisions that matter to you.

Approve your fixed price.

Join our client meetings along the way.

Confirm your choices at pre-install meetings, before that work starts.

Move back in.

OUR LIST
Everything else, by phase

✓

Meet. Learn how you live and what you want from your home. Walk your home and talk openly about budget.

✓

Design and price. Architectural and interior design by our in-house team. Engineering, coordinated and in the price. Pricing the design while we draw it. Selections with your designer, showroom visits included. Permits pulled under our license, township approvals handled.

✓

Build. A Forward lead on site, every trade scheduled and managed. Every material and fixture ordered by us, delivered to our warehouse, opened and inspected. Returns and replacements handled. Every inspection scheduled and met. Painting in the scope. Appliance delivery and hookup coordinated. Daily cleanup. A Friday update every week. A furnished place to stay nearby, if you want one.

✓

After the build. Final walkthrough with you. Final cleaning before you move back in. Our written warranty. Maintenance services.

Full service is defined by your list, not by a comparison to anyone else.

A PLACE TO STAY

Three furnished homes, for Forward clients only.

If you would rather not live through the dusty weeks, we have three furnished homes reserved for the families we build for: two a few miles from Ann Arbor and one on Gilletts Lake. Your Project Consultant lines up the dates with your schedule.

SEE THE HOMES →

Patio and outdoor dining at Shady Oaks in Scio Township

WHY WE HAVE A WAREHOUSE

Your fixtures come to us first.

Most of what goes wrong on a home project starts with a box. The wrong faucet, a cracked tile, a light that’s back-ordered for six weeks. So we built our process around catching it early.

We order early

Materials are ordered ahead of when the crew needs them, so there’s time to fix problems.

We open every box

Items are checked when they arrive at our warehouse, not on install day in your kitchen.

We fix it fast

If something’s damaged or wrong, we handle the return and the replacement. Often you never hear about it.

NOT IN OUR PRICE

What full service doesn’t cover.

Naming what isn’t covered is what makes “full service” believable. It’s a short list.

YOUR CHOICES
Things you decide to add

→

Work you choose to add. New ideas after the price is set. We price each one, and you approve it in writing first.

→

Upgrades above an allowance. If you pick a tile or fixture above the amount set aside, the difference is added.

THE HOUSE, AND THE UTILITY
What no one can price in advance

→

Hidden conditions. We walk you through what could be hiding before we start and set an allowance for it. If something turns up, you see options and a price first.

→

Utility hookups on new homes. Connection, tap, and meter fees are paid to the utility directly. Custom homes only.

STRAIGHT ANSWERS

Questions people ask about full service.

Everything on our list above, from design through final cleanup. The things that aren’t included are listed too, so nothing surprises you.
We do the buying, so we can check every item, handle returns, and stand behind the install. You still get trade pricing through us.
Of course. Most clients like us along, so their designer can help them choose what works with the plan.
We do, under our license, and we meet every inspector.
One person. Your project manager runs the schedule and every trade, so you never have to track down a subcontractor.

THE FIRST STEP

See what we’d handle on
your project.

Tell us what you’re thinking about. We’ll show you everything that would be on our list, and the short list on yours. Comparing companies? Take our ten questions with you →